Are you based in the York area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast-paced builders merchant environment?
Are you based in the York area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast-paced builders merchant environment?
If you're ready to take your customer service skills to the next level and join a team that's dedicated to providing great service, we want to hear from you
Jewson York is on the hunt for a Senior Customer Service Sales Advisor who's as passionate about great service as we are.
Hours: 07.30–1700 Monday to Friday and every other Saturday morning
Location: Jewson York, James Street, York, YO10 3DS
Preferred Skills and Experience:
* Experience working within a Builders Merchant would be extremely beneficial
* A strong sales focus with experience in a similar role
* A strong communicator with some leadership experience
* A passion for delivering great customer service
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.
Our Sales Advisors are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.
Key Responsibilities of a Jewson Senior Sales Advisor:
* Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
* Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice
* Support the branch team to deliver success and suggest opportunities for continuous improvement
* Develop new customer accounts and lapsed accounts
* Build strong, effective relationships with customers and suppliers, managing feedback accordingly
* Ensure all customer orders are fulfilled in a timely fashion
* Follow plans to continuously improve customer experience
* Act as a direct support to branch management and work closely with the area sales manager
* Understand local market issues and communicate to Manager to support sales growth plans
* Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
* Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
About Us
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
* Discretionary bonus
* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
* Generous employee discounts
* Access to discounts with hundreds of your favourite high street and online retailers
* Retirement savings plan
* Life assurance
* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
At Jewson, we're proud to be part of STARK Building Materials UK, a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
Please apply today with your most up-to-date CV and a member of our dedicated recruitment team will be in touch