Community Response Team (CRT) Co‑ordinator/Administrator
Joining the Community Response Team as a part‑time co‑ordinator/administrator, you will support the Community Response Team lead in managing the service. Key responsibilities include diary and capacity management, recruitment, meetings, training and coordination across the Leamington and Stratford sites. Successful candidate will be highly motivated, work independently, have excellent communication and organisational skills and strong IT proficiency.
Main Duties of the Job
Provide operational and administrative support to the Professional Lead, ensuring responsiveness and effectiveness of the team's operations.
Job Responsibilities
* Professional Lead Support: Manage the electronic diary, provide administrative support for HR and incident investigations, arrange meetings, conduct telephone calls on behalf of the Lead, handle confidential information, support implementation of new systems and processes.
* Health Roster: Support coverage of the CRT roster, organise bank/agency staff, arrange return‑to‑work meetings, monitor sickness triggers, liaise with HR for sickness meetings, draft sickness outcome letters, manage annual leave, oversee staff appraisals, registrations, mandatory training.
* Workload & Capacity: Manage and prioritise administrative tasks, handle telephone calls, support new systems implementation.
* Staff Administration: Assist recruitment, liaise with Employment Services, coordinate inductions and training, support staff development, generate administrative forms.
* Communication: Act as Communication Champion, link with Communications Department, attend Trust meetings, draft feedback, compile newsletters, arrange external meetings, maintain noticeboards.
Person Specification
Qualifications
* NVQ Level III in Business Administration or equivalent
* Good standard of general education (4 GCSEs or equivalent), including Maths and English
* Evidence of ongoing professional development
* Diploma in administrative practice or business management (desirable)
Experience
* Significant previous experience in a clerical/administration post
* Experience working within the NHS (preferred)
Skills
* Good interpersonal, negotiation, verbal and written communication
* Excellent IT skills; Microsoft Office (Word, PowerPoint, Outlook, Excel); other databases
* Sound personal management: prioritising, planning, organisation, time management, problem solving
* Ability to maintain confidentiality
Personal Qualities
* Teamwork & independent working ability
* Ability to manage unpredictable workload and frequent interruptions
* Tactful and diplomatic
* Adaptable and flexible
* Effective use of bring-forward system and action follow-up
Other
* Flexibility to work in other areas when required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission to the Disclosure and Barring Service to check for any previous criminal convictions.
Address
Leamington Spa Rehabilitation Hospital and Stratford Hospital
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