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Job Overview
Join an enthusiastic administrative team at Plymouth Talking Therapies, a local IAPT service providing support for mild to moderate anxiety and depression. The position is based in Centre Court, Exeter Street.
Working Pattern (Non‑negotiable)
* Monday : 8:00 am – 6:00 pm
* Tuesday : 10:00 am – 6:00 pm
* Wednesday : Day Off
* Thursday : 8:00 am – 4:00 pm
* Friday : 8:00 am – 4:00 pm
Main Duties
To deliver an effective and competent level of administrative support and consistently provide a client‑focused service, promote good customer service and develop working relationships within the team.
Key responsibilities include:
* Answering calls, booking appointments, using an electronic patient record system and performing reception duties.
* Processing referrals and supporting the wider team with administrative tasks.
* Managing telephone, email and written queries.
* Arranging appointments, meetings and events, and ensuring necessary equipment and documentation are available.
* Transcribing and distributing meeting minutes, and maintaining accurate electronic and hard copy information.
* Collecting data to enable manager monitoring of budgets and performance.
* Processing invoices and managing stock of office supplies.
* Supporting the service area users in preparing information and research.
About Us
Livewell Southwest is an independent, award‑winning social enterprise delivering integrated health and social care services across Plymouth, South Hams and West Devon. The organisation values kindness, respect, inclusivity, ambition, responsibility and collaboration, and offers protected CPD time, training pathways and leadership programmes for staff development.
Person Specification
Essential Skills and Experience
* Working knowledge of Microsoft Office (Word, Excel).
* Good understanding of confidentiality and data protection.
* Experience in an administrative environment using computerised data systems.
* Teamworking ability, strong verbal and written communication, prioritisation and organisational skills.
* Ability to use own initiative within role limits.
* Organised, efficient and accurate with flexibility to learn new skills.
Desirable Skills and Experience
* Knowledge of patient administration systems and data protection legislation.
* Experience in a health or social care office environment.
* Computer/Word processing qualifications (NVQ II or equivalent ECDL).
Qualifications
* Educated to Vocational Level 2 (NVQ 2) in a relevant subject or equivalent.
* Maths & English GCSE grades 4 and above or equivalent.
* Intermediate word processing and MS Office skills.
Other Information
Disclosure and Barring Service checks will be required. This role is not eligible for sponsorship under the Skilled Worker route.
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