Credit Control Administration
Key Duties and Responsibilities
* Proactively contact customers to chase outstanding payments.
* Monitor customer account balances and ensure timely collections in line with agreed credit terms.
* Liaise with the sales and customer service teams regarding disputed invoices or delayed payments.
* Escalate high‑risk accounts or non‑payment issues to the Finance Manager.
* Set up and maintain accurate customer records in the accounting system.
* Allocate incoming payments against the correct invoices.
* Monitor and manage credit limits, placing accounts on hold where necessary.
* Assist with the preparation of weekly/monthly aged debtor reports.
* Support monthly statement runs and ad hoc customer account reconciliations.
* Help with the preparation of internal reports for management review.
* Rebate & Claim back Calculations.
* Customer Sales Reporting.
* Ensure all documentation is filed accurately (digitally or physically) in line with data protection requirements.
* Process credit application forms and support credit checks on new customers.
* Respond promptly and professionally to internal and external queries.
* Coordinate customer credits or refunds when required.
* Process incoming funds, and negotiate re‑payment plans.
* Arrange customer collections.
* General office duties as required by the Finance Director.
Experience and Person Specification
* Previous experience in a credit control (ideally within manufacturing sector).
* Confident in dealing with customers over the phone and via email.
* Strong attention to detail and accuracy in data handling.
* Able to work independently as well as collaboratively within a team.
* Familiarity with computer software systems - Opera would be an advantage but not essential.
* An in‑depth knowledge of Microsoft Excel to include Pivot tables, VLOOKUP/XLOOKUP, and other advanced Excel functions for reporting and reconciliation is desirable.
* Strong organisational and administrative skills with attention to detail and a methodical approach.
* Appreciation of confidentiality and discretion.
Hours
35.5 hours per week.
Monday to Thursday 8:45 a.m. to 4:45 p.m., Friday 8:45 a.m. to 2:45 p.m.
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