Lead End-User Engineer
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- Senior 3rd Line
- Permanent Staffordshire / Derbyshire / East Midlands
- Hybrid £48,000 Pension, Healthcare & Exceptional Benefits Are you ready to take ownership of a modern, fast-evolving end-user environment? With over 200,000 customers across the UK and Europe, this leading health and welfare organisation is expanding-and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience.
The Opportunity: As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related.
You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience.
You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues-while helping shape the organisation's future workplace strategy.
What You'll Bring: Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices.
Hands-on expertise with JAMF, and MDM platforms.
Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK).
Advanced troubleshooting across device, identity, and network layers.
Excellent documentation, communication, and stakeholder engagement skills.
What You'll Own (Key Deliverables): Engineering Leadership: Set and maintain engineering standards across all platforms.
Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM.
Lead application packaging and manage deployments across all device ecosystems.
Ensure modern, secure, and consistent endpoint experiences for all users.
Technical Authority: Act as the senior escalation point for 3rd Line teams.
Provide leadership during Major Incident scenarios.
Lead technical investigations, RCA, and long-term remediation initiatives.
Your Core Mission (Key Objectives): Security, Compliance & Assurance: Govern and optimise device compliance policies and configuration profiles.
Ensure secure, seamless device enrolment.
Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE, DSPT, ISO 27001, and similar frameworks.
Maintain audit-ready documentation for all builds and policy changes.
Knowledge Sharing & Capability Building: Produce high-quality runbooks and documentation for 1st Line teams.
Mentor and guide engineering colleagues to build a collaborative, proactive technical culture.
Support onboarding and skill-development of new team members.
Desirable Skills: Scripting/automation experience (PowerShell, Bash, etc.) Exposure to hybrid environments and modern provisioning.
Knowledge of CE, DSPT, ISO 27001, and similar governance frameworks.