Health and Wellbeing Specialist
Worthing, West Sussex
Full time, up to 12-month maternity cover contract
£25,000 per year (pro rata dependant on length of contract) plus various company benefits
Join Sylvie, Megan and Dayna, under the guidance of our Results Manager, Glen, and become an integral part of our Health and Wellbeing team here at Bluecrest!
Although our team may be small, the impact we make to our customers' lives is substantial. If you choose to join us, you’ll be spending your days providing high-calibre personalised coaching to customers that choose to have a Health Assessment.
Externally, we are a hard-working team with a customer-first mindset that excels in maintaining a fine balance between keeping up with the demand of the role without sacrificing on quality of service. Internally, we are a vibrant group that believes in the power of building strong relationships, collaboration, empathy, and kindness.
In our team we work to a code, and our promise to our customers is…
* We will support them with their health issues
* We will coach them to achieve set goals
* We will help to increase their ability to self-manage
* We will assist in increasing their commitment to change their lifestyle
* We will always be Non-Judgemental
* We will always be respectfully curious
* We will always be great at asking the right questions at the right times
If you’re ready to join our fun-loving and vibrant team and help us make a real impact on our customers' lives, then we are ready for you!
What we can offer you in return*
* A competitive salary of £25,000 per year (pro-rata dependant on length of contract).
* Four free Health Assessments per year, which can be used by yourself, family, or friends
* A further 50% off any additional testing
* 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
* Sophos@Home protection
* EAP Scheme
* Company sick pay scheme
* Enhanced family leave
* Life Insurance
* Employee referral bonus scheme of up to £1,000
* Matched company pension (up to 5% or up to capped amount)
* Cycle to Work Scheme
* Employee Charity Sponsorship Scheme
* Discounted Gym Membership
* Home office allowance – yearly allowance of £130 to make working from home more comfortable!
*After qualifying period & subject to terms and conditions and/or eligibility.
Your day-to-day duties will include…
* Providing a high standard of 1:1 personalised coaching to customers who have had a Bluecrest Health Assessment: these sessions will be held remotely via Microsoft Teams video calls.
* Using motivational interviewing to support and guide customers as well as supporting customers to achieve set goals and creating individual programs for each customer.
* Responding confidently to questions and queries regarding customers' assessment results.
* Ensuring your knowledge and understanding of the tests and results Bluecrest provides is always kept up to date.
* Ensuring that all customer interactions remain of the highest quality, engaging our customers to make them feel at ease and leaving them confident in our services. You will be knowledgeable, polite, and helpful during each interaction.
* Attending all training as required and keeping up to date with clinical and wellbeing skills and knowledge.
* Working with sensitive data, actively listening, and using a range of communication methods when providing information.
* Connecting into the webcam-based link to connect with the customer; ensuring you are available at the allocated time of appointment.
During the quieter times, you will also find yourself assisting the results administration team with various tasks including…
* Liaising with both external suppliers and customers regarding their results.
* Handling critical and priority results.
* Organising the distribution of customer results.
* Checking customer reports for discrepancies and errors.
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