Join Our Team as a Shift Manager!
Are you ready to take the lead in creating unforgettable experiences for our guests? As a Shift Manager at Butlin’s, you will be the heartbeat of our team, ensuring everything runs smoothly during your shift. Reporting directly to the Venue Manager, you’ll play a vital role in fulfilling our daily operational plans while keeping our guests smiling!
Your Mission
In this dynamic, guest-facing role, you’ll be responsible for:
* Coaching and supporting your team to deliver exceptional guest experiences.
* Driving key targets such as add-on sales and promotions.
* Ensuring the right tasks are completed at the right time to manage guest demand effectively.
* Spending most of your time engaging with guests and enhancing their experience.
Key Responsibilities
As a Shift Manager, you will:
* Enhance our guest experience by improving Guest NPS and feedback.
* Boost Employee NPS to foster a positive work environment.
* Ensure we have the right people in the right place at the right time to achieve our goals.
Skills, Knowledge & Expertise
We’re looking for a leader who can:
* Manage the team effectively during shifts, ensuring all objectives are met.
* Drive add-on sales and promotions while supporting your team.
* Ensure stock availability and deliver a consistent, high-quality guest experience.
* Capture guest feedback and take action to improve our services.
* Provide accurate rotas and manage the employee life cycle, including onboarding and performance management.
What We’re Looking For
The ideal candidate will have:
* Sports and Activities qualifications with relevant experience.
* Prior leadership experience in a similar environment.
* Excellent guest service skills, with the ability to resolve inquiries and complaints effectively.
* A background in creating opportunities through sales and promotions.
* A proven track record of leading teams to success and upholding high standards.
* Exceptional communication skills and the ability to manage multiple priorities.
Why Join Butlin's?
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for our guests, whether they’re enjoying a family break or an epic adult-only weekend.
Our culture is what sets us apart! We believe in creating smiles, getting stuck in, and genuinely caring for each other. If you’re looking for a role where you can make a difference and be part of a vibrant team, this is the perfect fit for you.
There has never been a more exciting time to join Butlin’s. Come be a part of our journey!