The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.
Key Responsibilities:
* Handling a caseload of predominately Litigated Motor Claims to settlement
* Create case strategy following Client Guidelines and review of information available
* Assessing cases and liability of claims
* Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
* Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
* Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
* Undertaking periodic reviews of files in line with Client requirements
* Updating reports
* Meeting agreed performance targets
* Ensuring files are kept within ISO 9001 guidelines
* Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
* To ensure compliance with the SRA Standards & Regulations
Skills, Knowledge and Expertise:
* Previous experience as a minimum in a similar role
* Experience of handling litigated files
* Experience of MOJ processes at all stages
* Good telephone negotiation skills
* Have an understanding of protocols
* Excellent listening and verbal communication skills
* Proficient IT skills
* Adhere to Keoghs Values
Benefits:
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation