If you thrive on keeping things moving, solving problems, and making customers feel supported, this role is for you.
As a Client Support Manager, you'll play the central role in taking lending cases from approval through to successful completion - ensuring clients feel confident and cared for every step of the way.
You won't just be processing paperwork - you'll be part of a team that values relationships, precision, and customer trust. You'll work closely with experienced colleagues while having the autonomy to take ownership of your caseload. It's a role where your organisational strengths and people skills will shine.
What you'll get:
A supportive team environment with training and guidance always available
Flexibility with a mix of office time and some homeworking
Opportunity to progress and develop your career within the business
Generous holiday allowance, plus pension and performance bonus opportunities You'll be the calm and reliable point of contact for customers, lenders, and solicitors — the person who ensures every document, condition, and compliance step is in order. Your daily focus will be on keeping cases moving, anticipating potential issues, and updating stakeholders so nothing falls between the cracks.
Your key responsibilities will include:
Managing lending cases from approval through to completion
Communicating funding conditions clearly and helping customers meet them
Liaising with multiple stakeholders to ensure smooth progress
Keeping compliance records accurate and up to date
Preparing and submitting applications to lenders
Supporting the wider team with strategic initiatives and customer service excellence What we're looking for:
We don't expect you to have everything from day one — training and support will be provided. What matters most is your energy, organisation, and ability to build great relationships. If you're naturally proactive, love keeping things in order, and can keep calm under pressure, you'll succeed here.
Strong communication skills and the ability to build rapport quickly
A problem-solving mindset with attention to detail
Organisational and time management skills to handle varied workloads
Knowledge of lending products or financial services (an advantage, but not essential)
A team-focused approach with plenty of initiative Role Details:
Hours: 35 per week
Salary: £28k - £32k DOE
Benefits: Company pension, 6 weeks' holiday + bank holidays, laptop/phone/systems provided
Location: Cheadle, Staffs, with some homeworking flexibility
✨ Ready to take ownership, grow your expertise, and be part of a team where your contribution really counts? Apply today and start building your next career step with us