Job Description – Assistant Manager
Company: Crafted
Reporting to: Head of F&B
Salary Range Inc Service: £30,000 p/a plus service
charge
Location: Crafted at Powdermills
Type:
We’re not hiring people to fill a seat or add to our
headcount. We’re hiring people to craft our culture, ethos and success. This is
a big deal for us, and we know it’s a big deal for you: a new role defines how
you spend your days, who you spend them with, and what your future looks
like.
Together, we’ll shape each other’s entire trajectory.
That deserves thoughtfulness, empathy and respect. It’s why this job
description is deliberately detailed. We want you to know exactly what you’re
stepping into. The challenges, the opportunities, the quirks of the role, and
the kind of impact you’ll have.
Us
Crafted is a series of life-friendly hotels and spaces
where guests can be themselves and fill up on the good stuff: nature, food,
wellbeing, craft, people and play. We hope to open several hotels in the coming
years, with our first coming in summer 2025: Crafted at Powdermills, East
Sussex.
More specifics will follow as planning and pieces fall
into place. So, for now, here’s the sentiment behind Crafted…
It’s easy to get overwhelmed by life. To switch to
autopilot and go through the motions. We’re busy but not on the things we love
doing, we spend more time on our phone, and we misplace our bounce and
spark.
In short, Dr Evil’s stolen our mojo.
We all need a tune up now and again. To escape to
somewhere that makes us feel totally at ease. Not so we can step away from
life, but so we can come back to it. This is where Crafted comes in.
Our aim is to create a network of connected destinations
that people come back to again and again because it’s where they feel good
about life. Somewhere to work on life, come together, and connect locally.
You
Crafted’s culture will be inclusive and agile but with
ambitious goals and a start-up mentality. We need to execute brilliantly from
day one and every team member will contribute wherever they are able.
This is a hands-on, on-the-floor role that supports the
day-to-day across multiple outlets from pub to restaurant, events to the Green
Room bar. The Assistant Manager acts as a flexible lead across service periods,
supporting the team, solving problems, and making sure things run smoothly.
It’s perfect for someone who’s confident across food and drink, thrives in
service, and wants to grow in a dynamic, multi-outlet environment.
That said, as Bar Operations Manager, your
primary responsibilities will be to:
· Support
the daily running of multiple spaces including the pub, restaurant, and bar
· Step
in to lead shifts in the absence of outlet managers
· Open
and close outlets, ensuring all SOPs and service standards are upheld
· Coach
and support junior team members on the floor
· Support
smooth guest experiences: problem-solving, pace-setting, and jumping in where
needed
· Manage
floorplans, section assignments, and flow of service
· Communicate
with the kitchen, bar, and host teams to ensure coordination across outlets
· Handle
guest feedback calmly and constructively in the moment
· Ensure
compliance with all health, safety, and licensing requirements
We’re looking for someone with:
·
Previous FOH supervisory or management
experience in a busy, quality-led venue
·
Great instincts for service and a presence
that reassures both team and guests
·
Flexibility to work across outlets and
service styles (casual, restaurant, events)
·
Calm, clear communication and good
problem-solving under pressure
·
A team player mindset: no ego, and happy to
muck in wherever needed
·
A desire to learn, grow, and step into more
responsibility over time
Together
We hire people with personality who have a desire to
continuously learn. Each person should bring themselves to work to shape our
culture and keep us real, interesting, and original.
To create a comfortable environment for all, guest and
staff, we prioritise teamwork over titles: no one’s too important to lend a
hand, or to new to have a good opinion. We need low egos but high expectations:
people who are humble enough to jump in, and serious about making an impact.
Three values we’ll expect you to live by:
1. Enjoy
it: it’s still work, but if you’re having fun then so are our guests. It’s
ok if you’re humming behind the bar or moving with the music.
2. Own
it: whoever you are, and whatever your role, someone’s enjoyment is in
your hands. Always keep an eye out.
3. Improve
it: ask for feedback (and don’t be scared of what follows), and be
curious. We’ll give you plenty of chances to learn and develop.
Note: positive Environmental, Social and
Governance (ESG) principles are integrated across these three values.