We're looking for a highly organised and data-driven Project Manager / Business Analyst to support the delivery of a major Income & Debt Improvement Programme. This role is central to coordinating high-impact workstreams across multiple debt areas, ensuring performance targets are met and that progress is clearly tracked and reported to senior leadership.
You'll be joining a fast-paced programme environment where delivery, insight and stakeholder coordination are key. If you have strong analytical ability, proven project delivery support experience and enjoy working across services to drive operational improvement, this is an excellent contract opportunity.
The Role
·Support mobilisation and daily delivery of key debt improvement workstreams across multiple service areas.
·Maintain RAID logs, action trackers, project plans and performance dashboards to ensure effective delivery oversight.
·Track KPIs and ensure accurate weekly reporting across debt lines including Adult Social Care, Housing Benefit Overpayments, Council Tax and more.
·Coordinate governance activity including preparing highlight reports, supporting board meetings and ensuring agreed actions are followed through.
·Analyse operational and financial data to identify areas for intervention, support business case development and prioritise actions.
·Work closely with Programme Director, BI analysts, service managers and finance leads to ensure cohesive programme delivery.
·Escalate risks, resource gaps and delivery delays early and support mitigation planning.
Key Requirements
·Strong data and analytical skills with advanced Excel ability (including pivot tables, formulas, financial dashboards).
·Experience supporting or delivering projects in a public sector, finance operations or service improvement environment.
·Confident communicator, able to turn data into narrative and engage senior stakeholders with clear reporting.
·Highly organised and structured, comfortable handling multiple workstreams and working to governance deadlines.
·Familiarity with project delivery disciplines such as RAID logs, RAG status tracking and performance reporting.
·Experience of income and debt environments, financial processes, or systems such as Oracle/NEC is highly desirable.
·Power BI skills, business process mapping experience or recognised project delivery certification (PRINCE2, APM, Agile) are a bonus.
What you need to do now
If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
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