Creating the first loyalty agency of its kind in the travel sector with ICLP. Today, we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means seeking opportunities for our people to share in our success and giving back to the communities and people within which we work. With over 2,200 global colleagues, our success is driven by a diverse and talented team.
Purpose of the Role
Provide exceptional customer and technical support to our Partners for our proprietary registration system across Europe, Africa, Middle East, and the UK. Maintain professional representation of the team and company. Additionally, train newly recruited lounges and outlets across the region and act as the main contact for our partners regarding daily processes.
Candidate Requirements
* Build and maintain strong partner relationships through excellent customer service and support.
* Collaborate with partners to implement or upgrade technology, train personnel, and communicate system functionalities clearly.
* Provide administrative support, including inquiries, hardware replacements, month-end coordination, and escalation of issues.
* Understand existing tools, procedures, and reporting processes; suggest improvements.
* Manage incidents reported by end-users, resolve issues promptly, and escalate when necessary.
* Track inventory of hardware and accessories, ensuring sufficient supplies.
* Proactively analyze partner activity to identify and resolve potential issues.
* Collaborate on special projects with the Business Operations Team.
Requirements:
* At least 2 years of experience in customer or administrative support roles, preferably in technical or business solutions.
* Proficiency with Microsoft Office.
* Basic networking skills.
* Excellent communication skills, professionalism, and self-motivation.
* Strong organizational, problem-solving, and analytical skills.
* Experience supporting multinational, multicultural organizations is a plus.
* Experience working remotely supporting end-users.
* Ability to work independently within a small team environment.
* European language skills are advantageous.
About Collinson:
Collinson is a global company dedicated to facilitating travel with ease and confidence. We operate the Priority Pass program, offering access to over 1,500 lounges and travel experiences in more than 650 airports across 148 countries. We collaborate with leading payment networks, banks, airlines, and hotel groups worldwide, continually innovating in airport experiences, loyalty, engagement, and insurance solutions.
#J-18808-Ljbffr