Job Summary
Drive service and digital change by turning business needs into clear, deliverable solutions.
This is a Business Analyst role focused on understanding services, working with stakeholders, and shaping change. You will gather and translate business requirements, working closely with clinical and operational teams to define needs and support delivery.
You will be involved from discovery through to delivery and review, ensuring changes are well structured and aligned to service priorities. The role centres on stakeholder engagement, process mapping, and requirements definition. We are looking for someone with strong stakeholder skills and experience in requirements gathering, who can bring clarity to complex service challenges.
If you are motivated by improving services and supporting delivery, this role will be a good fit.
Before applying for this vacancy please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care may not reach the minimum salary threshold to obtain a certificate of sponsorship.
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 29th April 2026.
Main duties of the job
As a member of the Data Innovation and Data Management team, the Business Analyst will support the development of digital and data solutions by eliciting, analysing and refining requirements, and ensuring these are clearly documented and communicated for delivery.
The postholder will coordinate delivery activity, support governance processes, and act as a key link between digital/data teams and the business from initiation through to completion, contributing to key product deliverables across Digital Transformation and Data Management.
Job responsibilities
* Identify, select and apply different business analysis approaches and tools tailored to the context, scale, and scope of change initiatives.
* Provide support where business analysis specialization is most relevant, including leading activities or supporting others according to scale and complexity.
* Identify the potential scope and needs of change initiatives, develop deep understanding of problems, establish root causes, conduct current state and gap analyses, and complete user research to identify needs.
* Support development and appraisal of solutions aligned to user needs and organisational objectives (to‑be state, user journey mapping, requirements gathering, options appraisals).
* Support others involved in implementing solutions, including acceptance criteria, acceptance testing, user testing and analysing post‑implementation performance.
* Transform analytical findings into clear, data‑driven actions and strategic recommendations that guide decision‑making and service improvements.
* Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes, identify trends, inefficiencies and opportunities, and assess data quality to avoid misinterpretation.
* Make the complex simple by distilling, theming, summarising and adapting information tailored to individual stakeholder groups, using creative methods to engage and present.
* Model a collaborative, influential and flexible style of working, pre‑empting and planning for potential challenging conversations and reactions.
* Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation.
Communication
* Proactively engage with team members and other stakeholders to gather data requirements and support effective working relationships, verbally and in writing.
* Attend internal and external meetings on behalf of the team where appropriate.
* Collaborate with senior and specialist colleagues to align approaches, including governance structures with PMO colleagues.
* Develop effective communications for initiatives, adapting styles to meet varied audiences.
* Report and present information in multiple formats (statistics, storytelling, case studies, etc.) to staff, service users, senior leaders and other stakeholders.
* Design, deliver and facilitate discussions and workshops to engage others in change, building strong relationships to maximise buy‑in.
* Use communication, influencing and interpersonal skills to encourage others to think differently about change and innovation, even when there is resistance.
Budgetary responsibility
* Quantify and translate inefficiencies and opportunities into financial metrics as part of as‑is and to‑be analysis.
* Support identification and monitoring of financial/efficiency savings where this is a deliverable.
People management
* Maintain professional development and participate in appraisal and KSF process.
* Coaching and training to enable others to use basic business analysis techniques (process mapping, requirements documenting, MoSCoW prioritisation).
* Develop into an SME for business analysis, supporting the BA function as a specialism within the Trust.
* Participate in the Trust's appraisal process and work with line manager on a personal development plan.
Research & Development
* Keep up to date with Power BI releases and updates.
* Ensure personal and professional development through latest technologies, systems and processes in business analysis.
Clinical and Practice Governance
* Observe strict confidentiality per Data Protection Act.
* Follow Trust Information Governance and Information Security policies for data transport.
* Adhere to Trust risk assessment, risk management and infection control policies.
* Complete mandatory training and other relevant training.
* Participate in clinical audits and emergency preparedness processes.
Working conditions
* Require flexibility, resilience and ability to travel between sites and work remotely.
Safeguarding people responsibility
* Safeguard children, young people and adults at risk of abuse or neglect.
* Develop and maintain safeguarding competencies and comply with local safeguarding partnerships.
* Adhere to the Trust Workforce Diversity and Inclusion Policy.
* Maintain a safe and healthy environment for patients, visitors and staff.
* Follow the code of conduct on confidentiality and all Trust policies.
Person specification
Qualifications and training – essential
* Degree or equivalent experience in healthcare, quality improvement, change management or a related field.
* Formal training or equivalent experience in Business Analysis (e.g. BCS Foundation Certificate in Business Analysis, BCS Certificate in Business Analysis).
Qualifications and training – desirable
* Formal training or equivalent experience in Improvement Science or Change Management methodologies.
Experience – essential
* Experience applying business analysis techniques within large‑scale initiatives in a service‑focused organisation.
* Significant experience supporting development and implementation of business change impacting patients/customers and/or the workforce.
* Experience conducting quantitative and qualitative analysis from problem statement to findings and recommendations.
* Experience producing detailed written reports, communication materials and presentations for a variety of stakeholders.
Experience – desirable
* Experience applying improvement, innovation or transformation tools and frameworks in an NHS organisation or related industry.
* Experience supporting multi‑agency initiatives or involving third parties.
Knowledge and skills – essential
* Ability to select and apply a broad range of business analysis tools and approaches; strong analytical and problem‑solving abilities with a data‑driven approach.
* Working knowledge of change management and service or workforce redesign.
* Proficiency in using business analysis to develop and compare solution options against objectives.
* Ability to review, interpret, manipulate and present complex data and information.
Knowledge and skills – desirable
* Understanding of NHS structures, policies and strategic priorities.
* Ability to project/estimate the impact of to‑be states and analyse outcomes once implemented.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Certificate of Sponsorship
Applications from job seekers requiring current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside other applicants.
Employer details
East of England Community Health and Care NHS Trust (Cambridge)
EEC Head Office
Unit 7&8 Meadow Park, Meadow Lane
St Ives
PE27 4LG
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