We are looking for a Document Centre Specialist to join our Document Centre team. This is a fully remote role with opportunities to develop your professional experience.
This role is available on a fixed-term basis for a duration of 15 months.
About The Role
* Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
* Serve as a key client interface for CMS’s Document Centre services.
* Flexible and possess excellent MS Office skills.
* Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
* At least 3 years’ experience working within the document production field.
* Excellent communicator and able to build effective client relationships based on trust, flexibility and a professional approach, and to deal confidently with clients.
* Develop and maintain relationships with team and key stakeholders.
* Engage in ongoing personal development both soft and hard skills, planning for development where needed.
* Liaise effectively with Document Centre Managers as required.
* Reports to: Shift Team Lead.
* Hours of work: 09:00 – 17:00.
* Location: Homeworking.
About You
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one.
* Excellent MS Office skills, including Word, PowerPoint and Excel.
* Ability to multi‑task and oversee multiple projects at any given time, perform accurately under time pressures and constraints.
* Show initiative and good judgment, able to work independently.
* Ability to concentrate in an environment of multiple demands and distractions.
* Exemplary attention to detail and commitment to consistently producing high quality work.
* Maintain confidential information, work in a fast‑paced, dynamic and creative environment.
* Engender a culture of professionalism, superior customer service and accountability within the team.
* Able to work effectively with colleagues of all levels within an organization.
* Seek and respond positively to all forms of feedback, learning from experience.
* Strongly self‑motivated, adopt a “can do” approach, take pride in work and the larger organization.
* Demonstrate high level of personal and professional integrity.
* Develop in‑depth knowledge of the firm’s branding guidelines.
* Motivation to continually improve core software skills to meet and accommodate the client’s changing requirements.
* Excellent accuracy and close attention to detail, adhering to company best practice.
* Approachable, work well as a team and share best practice; able to work closely with clients of all levels, accept criticism, smile and have a matter‑of‑fact approach.
* Flexible and adaptable – happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
* Positive with a can‑do attitude, willing to problems solve where needed.
* Dependable and willing to go the extra mile where needed.
* Self‑motivated to ensure skills and technology familiarity is kept up to date.
* At least 3 years’ previous document production experience in a professional service environment.
* Prior experience in a legal production environment with workflow management is an advantage.
* Excellent working knowledge of document production practices and technologies.
* Advanced technical knowledge.
Benefits
* Competitive basic salary (reviewed annually).
* Flexible, hybrid working policy.
* Generous bonus scheme.
* Up to 25 days holiday (rising to 28 days with service).
* Holiday exchange scheme.
* Private medical insurance.
* Enhanced parental leave.
* Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
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