Membership Coordinator - WC2E 9DDFull time – 40 hours per week£30,784 per annumBased in: Covent Garden, London Prior to commencing your application, please review our application guide here. The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts – we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors. The Membership Team are responsible for circa £10m income in membership donations, including Gift Aid. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service. We are now seeking to recruit a Membership Coordinator to join the team at a busy time of growth. The role holder will work within the Membership Team, responsible for the philanthropic income from Friends and Patrons, and undertake the efficient administration of the membership programme whilst providing first-class customer service to keep our Friends and Patrons engaged and valued.This role will suit a candidate who has strong experience in a customer-facing environment (ideally in a membership organisation and/or box office) and is able to use diplomacy in dealing with a variety of different customer groups. You will be able to illustrate a consistently high level of customer care and responsiveness as well as strong organisational and administrative skills. You will also be able to demonstrate: Experience in administration, ideally within a customer-facing organisation (arts, performing arts or a fundraising charity)Experience of databases (our CRM is Tessitura) and MS Office (Access, Word and Excel)Experience of administering financial processesThe ability to gain knowledge of products and services in a relatively short period of timeThe ability to work effectively under pressure, prioritise and multi-taskExcellent face-to-face and telephone communication skills, including the ability to deal with members at all levels and stakeholders in a professional manner.Team player approach and positive attitudeWe value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is. The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion and make the extraordinary for everyone. Equality, Diversity and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.We encourage applications from people with a wide range of backgrounds, experiences and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations this is not possible.The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.A full job description can be found here.For more information about working with the Royal Ballet and Opera, please review the info pack here.For a list of potential reasonable adjustments, please review this guidance document. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.ukIf you are applying as an internal candidate, you might find this guidance document helpful. Closing date for applications: 11:59pm, Wednesday 15th April 2026. Interviews will follow at two stage process. First stage interviews will be held online via MS Teams week commencing 30th April 2026, with second round interviews in person at ROH Covent Garden. To ensure a fair process, late applications will not be considered under any circumstances. Applicants must have work authorisation for the UK. No agencies.