Job Description
* £29,000 - £33,000 per annum.
* Additional share of the service charge and tips paid every month (approx. 2-3K per year).
* Full time permanent position 40 hours per week, mainly evening shifts and weekend availability required.
* Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
* Take accountability for all F&B operations in the absence of the F&B Operations Manager.
* Service experience at 2/3 rosette level.
* Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
* Answer all queries about the menu, including the drinks menu, and make suggestions.
* Take ownership of guests’ requirements and food allergies.
* Handle guest queries and complaints in a professional, calm and positive manner.
* Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
* Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
* Supervise work in the department at all levels.
* Develop and train new and existing staff on hotel standards and procedures.
* Make sure the financial and HR procedures are in place and maintained in the department.
Qualifications
* Experience of working in a Relais and Chateaux or Rosette restaurant.
* Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
* Excellent personal presentation.
* Dedicated team player with strong communication skills.
* A calm, mature approach.
* Natural passion and flair for the industry.
* Ambition to succeed at the highest levels.
Additional Information
* 28 days holiday including bank holidays
* An additional paid day off on your birthday
* Complimentary stay at the Castle after 3 months’ probation period successfully passed
* Training programs via internal & external professionals and access to online training facilities
* Staff and family rates on hotel accommodation and discounts on food and beverage
* Recognition programmes
* Uniform and meals provided whilst on duty and free parking