About Our Sales Role
Our team is seeking a skilled Sales Specialist to join our dynamic group. As a key member of our sales team, you will play a vital role in driving sales growth and supporting customers.
We are looking for an individual with excellent communication skills, who can build strong relationships with customers and colleagues alike. You will be responsible for handling incoming sales calls, managing customer inquiries, and actively promoting our products and services.
Key Responsibilities:
* Handle Calls: Manage incoming sales calls, gather details, promote products/services, and guide potential customers into the sales process.
* Customer Outreach: Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
* Manage Enquiries: Respond to quote requests, follow-up questions, and general customer queries or complaints.
* Sales Follow-Up: Call qualified leads and quoted customers to assess project status and encourage engagement.
* Design Solutions: Create heat pump and underfloor heating designs with distribution schematics.
* Ensure Compliance: Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
* Business Development: Nurture repeat business leads, engage with contractors, developers, and professionals.
* CRM & Reporting: Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
* Industry Engagement: Deliver CPD sessions, attend trade shows, and stay updated on best practices and product developments.
Required Skills and Qualifications:
* Sector Knowledge: In-depth knowledge of the domestic heating sector and Heat Pump systems.
* Design & Specification Skills: Expertise in design and specification tools, including NIBE DIM, MCS 3005, and Heat Loss calculations.
* Sales Experience: Previous experience in a sales environment.
* CRM Proficiency: Extensive knowledge and use of CRM systems.
* Safety Commitment: Adheres to safe working practices.
* Professionalism: Maintains a high standard of personal and professional presentation.
* Positive Attitude: Enthusiastic with a positive mental attitude.
* Team Player: Able to maintain and build relationships, contributing to team success.
* Flexibility & Proactivity: Flexible, patient, and proactive in approach.
* Independence: Capable of working independently with minimal supervision.
* Project Management: Competent in managing multiple projects.
Benefits:
* 25 days annual leave plus bank Holidays.
* Birthday holiday day and long service days after relevant periods.
* 10 days contractual sick pay following a period of service.
* Learning & Development opportunities.
* Staff days out & social evenings.
* Excellent work-life balance.
About Us:
We are committed to creating an inclusive and representative environment. We celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day.