Yorkshire
Customer Service
Full time
Permanent
Reporting to the Head of Customer Service, this role will involve visiting our customers in their homes to carry out remedial work, occasionally supporting on-site teams as needed. You'll play a key part in maintaining strong relationships with homeowners and contractors, upholding Newett Homes' values while delivering the award-winning service we are known for. With work often carried out in occupied homes, professionalism, respect, and clear communication are essential.
What You’ll Get Up To
Repair
* Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc and any other duties as directed by the Head of Customer Service.
* Undertake the co-ordination of work as required. Undertake any inspections of issues as required by the Head of Customer Service.
* If more materials are needed, source them efficiently and with agreement of the Customer Service team, liaising with the Customer Service Coordinator as required.
Customer Service
* Undertake regular customer liaison with customers in their homes, using M Care.
* Undertake regular liaison with the Customer Support Department to ensure they are kept fully up to date.
Teamwork
* Provide support and assistance to other team members.
* Plan and carry out work in a safe, cost effective manner.
* To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team. Account for expenses and produce accounts weekly.
Health and Safety
* Ensure that Health and Safety is followed and site regulations are adhered to. Demonstrate a good understanding of NHBC/LABC standards
* Ensure that a people safety device is worn and charged at all times when visiting clients in their home.
We’re Looking For Someone Who
* Qualified City & Guilds carpenter or painter.
* Experience of other trades preferred.
* Experience working in occupied homes.
* Ability to work independently and remotely.
* Full and clean driving licence and able to drive a company van.
* Has the ability to remain calm and collected when faced with difficult customers and situations; a high level of personal integrity and respect for others is essential.
* Behaves in an honest and trustworthy manner at all times and can provide clear timescales to the customer.
As part of working for Newett Homes and specifically for this role we offer:
* Competitive Salary
* Competitive Bonus Scheme
* 25 days holiday (which will increase with time of service)
* Pension contribution
* Health Insurance
* Use of Company Van during business hours
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