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Client services administrator

Bath
Wipro
Client service administrator
Posted: 30 June
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Senior Talent Acquisition Partner @ WIPRO Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role:
Client Services Administration plays an integral role in ensuring that Servaada provides award-winning service. It is currently made up of five teams, each of which process high volumes of instructions ensuring all work is completed right first time, every time.
The role is a fixed-term contract for 6 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Key Responsibilities:
Customer Service – Provide award-winning administrative support to Financial Adviser firms migrating and bringing new business
Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment
Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results
Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness
Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression
Rules and Regulations – Utilise awareness of FCA regulations and the risks involved within the financial services industry to adhere to company procedures. Working within the relevant Service Level Agreements (SLAs) to exceed industry-standard expectations
Skills, Qualifications and Experience:
Good academic record
Computer literate (Outlook, Word and Excel)
Excellent interpersonal and communication skills
Ability to work well individually and as part of a team
Ability to work well under pressure and to tight deadlines
Have Wrap platform knowledge and/or experience
Understand Model Portfolios
Have a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial)
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Administrative and Customer Service
Industries IT Services and IT Consulting, Financial Services, and Business Consulting and Services
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