Based: Burton office working on site around Nottingham, Derby, occasionally Birmingham. Typically 37.5 hours per week, Monday to Friday.
The Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of great communication and relationship building skills our customers are happy.
Your experience in a customer-facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities. Working in Social Housing Tenanted properties on planned roofing refurbishment works.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you
* Attractive salary & benefits to suit you
* 27 days holiday & BH – option to buy or sell holidays
* Company pension scheme – up to 7.5%
* Car allowance or fleet van
* Discounted healthcare scheme, high street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more.
An outline of your responsibilities
* Responsible for supporting site or contract with liaison between customers, clients and wider community
* Deliver and manage social value and excellent customer service – key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
* Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
* Deal with enquiries/issues relating to varying works delivered by site teams and sub‑contractors; act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in a demanding public facing environment
* Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
* Coordinate distribution and maintain information regarding upcoming and current works and contractual commitments along with any relevant reporting required
* Carry out face‑to‑face site visits with client and customers
* Deal with complaints and resolve concerns in a positive manner
* Initiate/generate technical instructions, site notes and other site observations through excellent administration skills and good knowledge of MS Office/internal systems
* Identify possible case studies showing excellent customer service and social value impact to clients and for use in tendering new contracts
* Promote all good news stories and initiatives with marketing, ensuring we capture the good work we do
About you
Previous work experience as a Contract, Resident, or Tenant Liaison Officer working on tenanted social housing properties, delivering internal or external refurbishments/upgrades is preferred. Working in a face‑to‑face customer service environment is essential – communication and confident presentation skills are key. Proficiency in IT is also essential to fulfil and develop the role. Flexibility with respect to hours and travel is essential. The role requires holding a full UK driving licence; DBS check will be completed along with a driving licence check.
A Little Bit About Us
Novus Property Solutions is a dynamic, award‑winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family‑owned business with a rich 129‑year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand many people do not meet all the criteria listed in the job advert, so encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award‑winning property maintenance company in this or another role.
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