Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1st Line Support Engineer to join their growing helpdesk team.
Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. You’ll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service.
Responsibilities include:
* Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues.
* Prioritise incidents based on customer impact and urgency
* Document recurring issues and share with the team
* Monitor system performance metrics
* Maintain communication with the customer, escalation routes and wider team on any issues.
* Support and uphold the company’s Information Security Management System in line with ISO regulations.
To be successful in this role, you will need:
* Previous commercial experience in a technical support role, ideally within an MSP
* Experience supporting Microsoft Windows and Apple Mac devices
* Prior support and management of Microsoft 365 products, including Exchange, SharePoint, OneDrive and Intune
* Experience with Azure
* A basic understanding of networking including DNS, VLANs and connectivity issues
* To be customer focused with a desire to provide excellent customer services
* An understanding of ITIL is beneficial
* Any computing certifications would be beneficial
What’s in it for you:
* Hybrid working (2 days a week remote)
* Private Healthcare
* Special Leave for birthdays and Christmas
* Casual Fridays with complementary breakfasts and afternoon drinks
* Volunteer Days
* Company Pension
If you have the skills and availability to succeed in this role, please get in touch with Meg at Liberty Recruitment Group to discuss further