Our client is seeking a proactive and commercially minded Customer Experience & Sales Advisor to join their team. This role plays a key part in delivering high-quality customer service while converting enquiries into confirmed bookings across training and medical services.
The successful candidate will be responsible for managing customer enquiries end-to-end, identifying client requirements, and providing tailored advice and solutions to maximise sales revenue, course utilisation, and long-term client relationships.
Key Responsibilities
Customer Service & Sales
Respond to all customer enquiries (bookings and sales) in a professional, effective, and timely manner.
Treat every inbound call or enquiry as a potential sales opportunity, aiming to close sales during initial contact or extend orders through upselling and incentives.
Actively upsell during all customer interactions and negotiate discounts where appropriate to secure bookings.
Proactively follow up on enquiries that do not immediately convert into bookings.
Identify and escalate new business sales leads to the Customer Experience Lead.
Proactively manage course fill rates by engaging with clients and self-sponsors to maximise attendance.
Contact individuals whose training is due to expire in advance, securing refresher bookings and repeat business.Advisory & Relationship Management
Provide customers with accurate advice on course content, medical services, pricing, prerequisites, and availability across training locations.
Build, maintain, and develop strong client relationships.
Attend internal and external client meetings where required.
Deputise for the Customer Experience Lead when requested.Operations & Administration
Ensure accurate and timely processing of training, medical, and accommodation bookings in line with internal systems and procedures.
Maintain accurate records relating to bookings, sales orders, and customer interactions.
Liaise closely with Operations and Commercial teams regarding new course requests, availability, and pricing to ensure all potential opportunities are fully explored.
Maintain up-to-date knowledge of all courses and medical services offered.Skills, Experience & Competencies
Our client is looking for someone who demonstrates:
Strong customer service skills with a commercial, sales-focused mindset
Excellent verbal and written communication skills
Proven ability to convert enquiries into sales and maximise revenue opportunities
Strong organisational and time management skills
Ability to build effective relationships with customers and internal stakeholders
A collaborative, team-oriented approach
High standards of professionalism, integrity, and judgementWhat’s on Offer
A customer-facing, commercially driven role with clear impact on business performance
Opportunities to develop sales, customer experience, and relationship management skills
A supportive and collaborative working environment