Job Overview
We are seeking a dedicated and detail-oriented Service Coordinator to join our team.
The ideal candidate will play a crucial role in ensuring the smooth operation of our services by managing engineering schedules, handling and updating customer enquiries, and providing general administrative support.
This position requires strong organisational skills and the ability to communicate effectively with both clients and team members.
Responsibilities
* Manage and coordinate service schedules for clients, ensuring timely delivery of services.
* Allocating work to engineers in response to reactive and planned maintenance to maximise efficiency of service delivery.
* Handle incoming phone calls with professionalism and courtesy, addressing client enquiries and concerns.
* Perform job-by-job data entry tasks accurately and efficiently, maintaining up-to-date records in ours and our clients' systems.
* Producing estimates and quotations for customers and clients as required.
* Assist in the preparation of reports and documentation as required.
* Ordering and managing materials and plant hire requirements to ensure planned works are carried out on time.
* Collaborate with other departments to ensure seamless service delivery and client satisfaction.
Qualifications
* Proven experience in an administrative or clerical role is preferred.
* Strong data entry skills with a high level of accuracy.
* Excellent phone etiquette and communication skills.
* Competency in Microsoft Office software.
* Familiarity with Job Logic CAFM system is an advantage but not essential.
* Highly organised with the ability to prioritise tasks effectively.
* A proactive attitude towards problem solving and teamwork in order to overcome difficulties as they arise.
If you are looking for an opportunity to contribute to a busy and dynamic team while developing your career in service coordination, we encourage you to apply for this exciting position
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* Free parking
* On-site parking
Application question(s):
* Do you have experience of working on Job Logic CAFM system?
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: CPL/HC