Be the Voice That Changes Lives.....
At Bullen Healthcare, we've spent over 160 years providing not just essential healthcare products, but genuine care and unwavering support to people living with medical conditions. As the UK's largest independent provider of stoma and urology delivery services, we're proud to go the extra mile—every single day.
Now, we're on the lookout for resilient, motivated, and compassionate Personal Customer Advisor - Prescription Chaser to join our local branch in Leicester.
What's the Role All About?
This isn't cold calling. This is purposeful, patient-focused communication.
As part of the Customer Care team you will be responsible for speaking to CCG's, nurse professionals, GP surgeries and patients that require appliances or medication, this is a role that requires attention to detail and assertiveness
* Manage workload to ensure prescriptions for customer deliveries are received in line with agreed timescales
* Negotiate when required and ensure no stock is written off, through effective retrieval of both Electronic and Paper prescriptions
* Complete all calls in line with our quality monitoring process
* Handle IB telephony queries (patients/ GP surgeries and medical professionals)
* Data entry (which may include ordering of medication)
* Meet individual daily targets as set by the business
* Flexible to change in order to meet business needs
* Work within regulatory and GDPR requirements
* Additional duties may be assigned or existing duties may alter
What You Bring
Essential:
* Experience in outbound telesales or phone-based customer engagement
* Goal-focused with a resilient, can-do attitude
* Confident objection handling and active listening skills
* Great communication, adaptability, and energy on the phone
* Ability to juggle multiple tasks, and systems
* Strong confidentiality and discretion—this is personal, sensitive work
* Proficiency in Microsoft Office and CRM/telephony platforms
Desirable:
* Healthcare or medical product experience
* Familiarity with automated dialling systems.
What Makes This Role Different?
At Bullen, we're not just providing a product — we're providing peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.
What's in It for You?
* A meaningful role with impact—every call can make a difference
* A warm, collaborative workplace full of people who care
* Training, coaching, and ongoing development
* The chance to be part of something bigger than yourself
* Flexible working hours up to 45 per week working between 8am and 8pm depending on individual preference
Sound like you?
If you love connecting with people and want your work to truly matter—this could be your next big opportunity.
Apply now and start helping patients live better, one conversation at a time.
Job Types: Full-time, Permanent
Pay: £25,396.80-£28,571.40 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee mentoring programme
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
Education:
* GCSE or equivalent (preferred)
Language:
* English (required)
Licence/Certification:
* Excellent time managment (required)
Work Location: In person