Job overview
Please note that this post is Part of One LSC – a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust
We are looking for a dedicated and dynamic Car Parking Clerical Officer to join our team and play a crucial role in delivering exceptional services across our two main hospitals. As a key player in ensuring the highest standards of service is provide to our patients, visitors and staff, you will support the Carparking Supervisor and Security Assurance Manager in resources, and daily operations within our Resilience Team.
We are seeking a candidate with excellent organisational and communication skills, they will be responsible for keeping the staff parking system fully up to date.
Updating of the car parking data base as and when we have changes to the system and content i.e. car changes as well as staff turn over details.
Additionally, the post holder will support the Security Car Parking Management team in relation to all duties under their remit. This will include a number of appropriate actions relating to the smooth operations of Security and Parking on our sites. This position will offer an excellent opportunity for an individual who is seeking a role within an organisation where no two days are the same.
You will also need excellent organizational skills, with the ability to manage tasks effectively and make decisions that enhance the overall performance of the department. If you are passionate about maintaining the highest standards and thrive in a fast-paced, rewarding environment, we would love to hear from you!
Main duties of the job
Maintain a professional approach at all times in line with the Trust values.
Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
Uphold the privacy and dignity of the client group and respect equality at all times.
Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholders
Liaise with all levels of staff in a professional and respectful manner to maintain effective communication to maintain client flow and meet relevant targets.
Assist with reports to ensure that archived records, both paper and electronic, are regularly reviewed and confidentially destroyed at the appropriate time.
Assist with the management of training documentation and update records to ensure all data is relevant and up to date.
Assist and provided any reports that need to be produced on an ad-Hoc and monthly basis.
Participate in and undertake audits as required by Line manager.
Ensure all communications internal and external contribute to a positive, caring and helpful image of Lancashire teaching Hospitals Trusts and are of the highest possible standard.
Undertake training as appropriate in line with the role and its associated developments.
Process and manage complaints in relation to carparking including PCNs.
Working for our organisation
We have nearly 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Please see full Job descriptions, however some of the responsibilities include:
* Maintain a professional approach at all times in line with the Trust values.
* Uphold the Trust’s values and behaviours (available on the Trust web site) and behave in a manner fitting with the responsible position of the role, maintaining the staff and public confidence
* Maintain professional and courteous working relationships with staff and respect the equality and diversity of each and every person he/she comes into contact within the course of his/her business
* Uphold the privacy and dignity of the client group and respect equality at all times.
* Liaise with all levels of staff in a professional and respectful manner to maintain effective communication in assisting the operational team to maintain client flow and meet relevant targets
* Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standards
* Have an awareness of team’s performance at any given stage based on completion of activity reports, team updates and meetings
* Facilitate communication within the team around any changes to admin systems and processes as well as with key internal and external stakeholder
Person specification
Qualifications and Education
Essential criteria
* Educated to GCSE level or equivalent
Desirable criteria
* Educated to English Language and Maths GCSE level or equivalent
Knowledge and Experience
Essential criteria
* Administrative experience
* Experience of working in a changing environment
* Computer Literate, experienced in data entry and use of e-mail
* •Understanding of Information Governance, Data Quality and its requirements
Desirable criteria
* Experience in the use of electronic PAS
* Experienced in Customer Care
* Confidentiality Awareness
* Knowledge of Microsoft Windows applications