Claims Handler (TPPD)
Locations: Tunbridge Wells, Manchester, Whitstable
Hybrid working – typically 1 day per week in the office once probation is complete
About the Role
We're looking for proactive and customer-focused Claims Handlers to join our growing team.
You'll manage motor claim tasks, dealing with Third Party Property Damage. You will manage these claims by exception and only working tasks within your remit. Using your technical expertise, negotiation skills, and strong communication, you'll ensure claims are resolved efficiently, fairly, and in line with both regulatory standards and our business objectives.
We'll support you with full training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.
What You'll Be Doing
1. Handle allocated motor claim tasks in line with our philosophy, processes, and service standards.
2. In-bound & out-bound Customer phone calls.
3. Reviewing and making payments on Vehicle Damage, Special Damages and Static Property claims.
4. Control claims costs through robust negotiation and strong use of evidence.
5. Communicate confidently with customers, third parties, and suppliers.
6. Mainta...