Join our team as a Customer Engagement Coordinator, where you'll take ownership of resolving customer complaints and ensuring a seamless experience across all channels. This role requires confident communication, strong decision-making, and a passion for delivering excellent service.
You'll receive a competitive salary, a performance-related bonus, and a range of benefits to support your financial, physical, and mental wellbeing.
Key responsibilities include:
1. Taking ownership of customer complaints from start to finish, handling each with care, empathy, and professionalism.
2. Communicating confidently across multiple channels to keep customers informed and supported throughout their journey.
3. Staying organized and proactive, managing your workload effectively.
4. Using problem-solving skills to investigate concerns thoroughly and propose meaningful improvements.
5. Collaborating with a supportive team, sharing insights, and attending regular meetings to enhance customer experience.
Qualifications and attributes:
* Confident written and verbal communication skills with empathy.
* Strong investigative skills to identify root causes and find solutions.
* Excellent organizational skills to manage multiple tasks and meet goals.
* Proficiency in Microsoft Office and platforms like Salesforce, LivePerson, and ServiceNow.
* Team spirit and collaborative attitude.
* Strong problem-solving confidence and sound judgment.
We are committed to diversity, inclusion, and belonging, and are a Disability Confident Leader. We support various community and employer initiatives, ensuring everyone feels valued and included.
This role offers the opportunity to contribute to the UK's largest fibre-only network, setting new standards for digital infrastructure, and making a real difference in people's lives. We provide comprehensive benefits, including 25 days annual leave, a birthday day off, charitable leave, private medical insurance, and family-friendly policies.
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