The overall purpose of a hospitality manager/ duty manager is to ensure the seamless execution of exceptional guest experiences during events and functions hosted at the venue. Responsible for overseeing the various aspects of hospitality, the manager plays a pivotal role in coordinating and optimising services to meet and exceed guest expectations. This includes managing the catering and dining services, ensuring high-quality food and beverage offerings, and maintaining the overall ambiance of hospitality areas. The manager collaborates with diverse teams such as catering staff, event planners, and facility personnel to guarantee that all aspects of hospitality align with Levy standards and the specific requirements of each event. A hospitality manager at Aston Villa acts as a crucial link between the venue and its patrons, contributing significantly to the positive reputation and success of the events hosted at this prominent venue. Event Planning and Coordination:
Develop comprehensive hospitality plans, ensuring seamless integration with overall event logistics.
Coordinate with various departments, including catering, facilities, and audio-visual teams, to guarantee a cohesive and well-executed event.
Staff Management and Leadership:
Lead, motivate, and manage a diverse team of hospitality staff, including catering personnel, servers, and support staff.
Conduct regular team meetings to communicate event details, expectations, and provide necessary training, ensure team meeting cover See,Care,Share and CARE requirements. Catering and Food & Beverage Services:
Oversee all catering, ensuring high-quality food and beverage offerings that align with guest preferences and dietary requirements.
Implement efficient inventory management processes to minimize waste and control costs.
Focus on enhancing the overall guest experience by ensuring top-notch service and attention to detail.
Implement creative solutions to personalise and elevate the hospitality experience for different events.
Budget Management:
Develop and manage budgets for hospitality services, including catering, staffing, and event-specific requirements.
Monitor expenses closely, identifying opportunities for cost savings without compromising service quality.
Provide regular financial reports and updates to senior management.
Develop and implement protocols for maintaining a safe and hygienic hospitality environment.
Utilise hospitality management software and tools for efficient planning, coordination, and tracking of event details.
Implement technological solutions for guest registration, feedback collection, and other relevant processes.
Build and maintain positive relationships with clients, vendors, and partners.
Act as the main point of contact for hospitality-related inquiries, addressing client needs and ensuring seamless communication.
Stay updated on industry trends and innovations, implementing best practices to enhance Levy hospitality services.
Flexibility and Crisis Management:
Proven experience in a similar role within the hospitality or events industry, demonstrating the ability to manage large-scale events and deliver exceptional guest experiences.
Background in overseeing catering operations, including menu planning, food quality control, and beverage service.
Leadership and Team Management:
Proven experience in recruiting, training, and developing staff to ensure a high level of service and professionalism.
Proficient in project management, able to coordinate multiple aspects of hospitality services simultaneously.
Flexibility to work irregular hours, including evenings and weekends, to accommodate event schedules.
Up-to-date knowledge of hospitality and event industry trends, including food and beverage trends, technology integration, and innovative guest services.
Financial Acumen:
~ Solid understanding of budget management, cost control, and financial reporting related to hospitality operations.
Demonstrated commitment to maintaining high standards of service and continuously seeking opportunities for improvement.
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.