Customer Service Coordinator
Up to £31,500 per annum
Haydock, Merseyside
Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm
Permanent
Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.
Job Role:
You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.
You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.
Customer Service Coordinator responsibilities:
* Accurate entry of customer orders.
* Production of all associated order documentation.
* Maintain Customer Records.
* Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
* Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
* Screening of sales enquiries.
* To become familiar with the product lines and their applications and make recommendations as appropriate.
* To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
* To update customer information of the prevailing customer CRM systems.
* Claims and returns processing.
* Booking shipments with freight providers.
* Order management to ensure delivery in full and on time (DIFOT).
* Follow-up on required product licences and ensure relevant documentation is completed.
Customer Service Coordinator Requirements:
* Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
* Strong verbal and written abilities, as well as excellent listening and feedback skills.
* Working experience of Microsoft Excel and reporting.
* Working experience of SAP.
* In-depth understanding of the Order to Cash process within a manufacturing environment.
* Numerate and literate, with the ability to create strong relationships with customers and colleagues.
* Strong organisational skills with close attention to detail.
* Ability to work under own initiative and take decisions within own level of authority.
* Ability to multi-task, prioritise and manage time effectively.
* Proactive approach to resolving issues and a continuous improvement mindset.
* Able to work within a small team.
* Comfortable working in a fast-paced, process-driven environment.
* Customer-focused with a positive, can-do attitude.
* Comfortable using data and reports to support decision-making.
Please apply in the first instance with a copy of your CV.
R43
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
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