Job Overview
We have an exciting opportunity for someone who is an engaging and self-motivated individual to join our Risk and Compliance team as a Quality Oversight Manager based at Paragon's Sunderland site.
This is an important and vital role within the organisation, responsible for supporting a broad range of disciplines including; quality oversight, risk management, incident and issue management, compliance, assurance, operational control, analysis, results and output.
Hours: Monday - Friday 8:30am - 5:00pm (flexible) 37.5 hours per week
Key Responsibilities include
* Quality Oversight & Compliance: Develop, implement, and maintain quality oversight plans, tools, and templates tailored to client and regulatory expectations.
* Ensure adherence to ISO standards, GDPR, and internal Management systems and frameworks.
* Conduct regular audits, risk assessments, and root cause analysis to identify and mitigate compliance risks.
* Monitor and report on quality/compliance trends, escalating issues where necessary.
* Governance & Risk Management:
* Collaborate with the Head of Risk and Compliance to align quality oversight with the enterprise risk management framework.
* Support the GRC Manager in the development and maintenance of Risk Registers.
* Support with the response to audit findings and non-conformance investigations to ensure corrective actions (CAPAs) are implemented and tracked.
* Stakeholder Engagement: Liaise with internal teams (Corporate GRC, Operations, IT, HR, Technical) and external clients to ensure quality expectations are met.
* Represent the organisation during client audits and regulatory inspections.
* Reporting & Documentation: Prepare monthly and quarterly reports for senior leadership and clients.
* Maintain accurate records of quality activities, audit outcomes, and compliance metrics.
Skills and Attributes we are looking for
* Previous experience of working within an FCA regulated role would be advantageous
* Excellent written and verbal communication
* Experience with Power BI is preferable
* RCSA knowledge & understanding of IMS systems
* Good organisational skills/ability to multi-task andensure prompt closure on client enquiries
* Self-motivated, self-sufficient, and proactive
* Incident Management experience
Desirable experience
Risk Management or Corporate Governance qualification
Knowledge of key standards; ISO27001, ISO9001, ISO22301
Efficiency improvements – lean continuous improvement
Benefits include
* Employee Benefits Platform
* Career development opportunities
* Reimbursements
* Bupa Cash Plan
* Cycle to work Scheme
* Wellbeing, Legal, Personal finance support
* Employee Assistance Programme
* Refer a friend scheme – earn £500!
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status