A leading IT service provider in Shrivenham is searching for a Deputy Service Desk Lead to oversee daily operations in a hybrid shift-based role. The candidate should have strong IT support experience and leadership potential to guide a team in providing high-quality technical support. Responsibilities include managing incidents, ensuring service stability, and maintaining customer satisfaction in a fast-paced environment. A commitment to continuous improvement and a solid understanding of IT service management are crucial for this position. #J-18808-Ljbffr