Experienced Service Front Counter Advisor
Experienced Service Front Counter Advisor
2 days ago Be among the first 25 applicants
Flexible working contract available between full and part-time hours with a PM finish working with our existing AM mid-afternoon team, who presently enjoy flexible working and cover our busy service reception.
Aston Autopark are a Vauxhall Main Dealer, Peugeot, Citroen and Ford authorised repairer, as well as holding a used car stock of over 200 vehicles.
Established over 35 years ago and family-owned and run, we are a top-rated business for customer service and serve a wide area surrounding our facility. We are expanding rapidly and have room on our 3.5-acre site for further development.
The successful candidate will cover the PM finish which is 6 PM with a start time of between 10 AM and 2 PM under a flexible working contract that will include a minimum of one Saturday morning in three, this can be more, and time can be taken in leu mid-week to compensate, additionally additional cover hours for holidays and absence are available.
This is a great opportunity to become part of a great Aftersales Team within a flexible working department.
Responsibilities
* Front of house reception/counter – meet and greet
* Maintaining customer service levels, meeting targets set and deadlines
* Look after the customer bookings and check vehicles
* Advising customers on the course of action and invoicing any work, whilst maximising any opportunities to upsell through the vehicle health check process
* Encourage customer satisfaction via exit handover and follow-up contact
* Prepare invoices, explain and take payments
* Produce estimates for repair costs and times
* Quote and sell service plans
Qualifications and Qualities
* Motor trade experience in this role or similar
* Great organisational skills
* Proficient in using computer systems
* Full cleaning driving licence
* Highly motivated
* Team Player
* Communicate clearly with customers and colleagues
Working Monday - Friday - Saturday morning as part of a rota with the existing team
Remuneration will be commensurate with hours contracted and worked, as well as experience and anticipated contribution.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
* Industries
Motor Vehicle Manufacturing
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