An insight to our Team
This is a fast paced, varied role where you willbe responsible for day-to-daytasksacross all areaswithin the department whilst supporting customers with queries by phone,emailand live chat.
Key Responsibilities:
Email inbox monitoring.
Dealing with incoming calls from drivers and other service users.
Website accessassistance.
Daily Report formatting and issuing.
Monitoring and responding to live chat questions.
Processing payments and taking payments over the phone.
Operation of Client software for vehicle management.
Continuous process review and improvement.
Provide departmental statistics for use by internal management.
Ensure all correspondence is responded to in a timely manner.
General administrative duties relating to specific client requirements.
Escalating queries when required.
Essential & desirable skills:
Competent with IT.
Confident on the phone and with email communication.
Trustworthy and reliable.
Organised and methodical.
Able to use initiative and solve problems.
Accuratewhen completing repetitive tasks.
Happy to ask lots of questions whilst learning.
Able to multitask and work between multiple systems.
Working hours: 8.30am to 4.30pm Monday to Friday
Location: Avonbury Business Park, Bicester, OX26 2UA
Holiday entitlement: 24 days (increasing by one day after two years service to a maximum of 29 days) plus bank holidays
Additional benefits include:
Hybrid Working
Casual dress
Company events
Company pension scheme
Private medical insurance
Travel Insurance
About FCLG
We have been experts in our craft for over 35 years, endorsed by our longstanding relationships with many high profile, blue-chip companies. Our focus on providing exceptional service levels via our UK based, highly skilled workforce. Our success is founded on sound principles and a common sense, hands-on approach.
We specialise in providing fleet management including vehicle ordering solutions, accident management from first notification of loss (FNOL) to solution, risk management including driving licence validations, outsourced resourcing and a multi-functional digital hub, FleetHalo, designed to support all your fleet needs.
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