Service Co-ordinator
Location: Caerphilly
Salary: £28,000
We're currently recruiting for a Service Co-ordinator to join a well-established and growing engineering and facilities business with an excellent reputation for delivering high-quality service to commercial clients across the UK.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where organisation, communication, and customer service are key. You'll be joining a supportive and collaborative team where your contribution will play an important part in the smooth day-to-day running of service operations.
This is what you'll be doing
As a Service Co-ordinator, you'll be responsible for supporting the delivery of planned and reactive maintenance contracts while acting as a key point of contact for both customers and engineers. This is a varied role where you'll be involved in scheduling, administration, compliance, and customer support.
Co-ordinating and maintaining the contract diary, ensuring engineers are scheduled effectively and all planned maintenance visits are completed within agreed timeframes.
Acting as the first point of contact for contract-related customer enquiries, resolving issues wherever possible and escalating when required to ensure a high level of customer service.
Supporting engineers with job information, scheduling updates, materials, and parts availability, helping to keep works running efficiently and on schedule.
Carrying out initial quality checks on engineer paperwork, preparing documentation for management review, and maintaining accurate records within SharePoint and internal systems.
Assisting with KPI reporting, contract asset registers, refrigerant tracking, F-Gas records, and general administration to support the wider service department.
This is what you'll bring to the team
The successful Service Co-ordinator will be highly organised, proactive, and confident communicating with both customers and internal teams. Previous experience in a scheduling or service administration role would be beneficial, although applicants from similar co-ordination backgrounds are also encouraged to apply.
Experience within service co-ordination, scheduling, administration, customer service, or a similar support role.
Strong communication skills with the ability to build positive working relationships with customers, engineers, and colleagues.
Excellent organisational skills with the ability to manage multiple tasks and changing priorities effectively.
Comfortable using Microsoft Office and internal systems such as scheduling software or SharePoint.
A positive and flexible attitude with a willingness to support the wider team when needed.
This is what you'll get in return
This business genuinely values its employees and offers a stable and supportive working environment alongside opportunities for long-term development and progression.
Competitive salary package depending on experience
Flexible working opportunities where applicable
Company pension and holiday allowance
Ongoing training and career development opportunities
Supportive team culture within a growing and successful businessApply now for more information