Job Summary
Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you!
Application Details
Application Deadline: 30 November 2025
Department: UK Retail
Location: Whitby (WBY)
Compensation: £12.21 / hour
Key Responsibilities
* Team Collaboration: Work harmoniously with your colleagues, foster an inclusive and supportive team environment, actively participate in discussions and problem-solving, and share knowledge to support and train both new and existing team members.
* Operational Excellence: Assist in day‑to‑day store operations, ensure compliance with company policies, accurately process transactions, maintain a clean, organized, and visually appealing sales floor, stay informed about product features and promotions to provide accurate advice, and help set up and execute in‑store promotions and displays.
* Customer Engagement: Build strong connections with customers, understand their needs, address inquiries and concerns promptly and professionally, and represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Sales & Performance: Work with the team to meet and exceed sales targets, support store management in identifying opportunities for growth, and help the team achieve its full potential.
Desired Attributes
* Committed to delivering outstanding customer service.
* Passionate about retail and eager to share enthusiasm.
* Excellent communicators with a friendly and approachable demeanor.
* Energetic, driven, and determined to complete tasks effectively.
* Team players who are reliable and trustworthy.
Benefits
* Monthly Bonus Scheme: Performance‑driven bonus structure with achievable targets.
* 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 1 weekend off per month, 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme and a Colleague Hardship Scheme.
* Generous Colleague Referral Incentive.
* Auto‑enrolment Pension scheme.
* A stable, successful, and supported environment.
* Length of service awards.
You’re not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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