We are seeking a Customer Service Representative for a role based in the Jewellery Quarter. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to work well under pressure. Working hours are 11am to 3pm Monday to Friday.
Responsibilities
* Respond to customer inquiries via phone and email in a professional manner.
* Provide accurate information regarding products and services to assist customers effectively.
* Handle customer complaints and resolve issues promptly while maintaining a positive experience.
* Completing daily outbound calls to customers relating to queries, deliveries and delays.
* Occasional helping out in other departments when required.
Candidate Specification
* Excellent communication skills with a good phone manner.
* Good computer skills.
* Proficiency in data entry with attention to detail.
* Strong interpersonal skills.
* A proactive approach to problem-solving.
* Previous experience in a customer service role.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 18 – 22 per week