Job Category: Retail Branches
Requisition Number: PERSO003304
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* Full-Time
Locations
Showing 1 location
Scarborough Branch
410 Progress Ave
Scarborough, ON M1P5J1, CAN
The Personal Banking Officer is responsible for outbound, banker-initiated contact with members using in-branch renewal lists, branch, and marketing lead lists. The role focuses on contacting and meeting designated members to understand and meet their banking needs, consolidate share of wallet, and refer to senior bankers. Sales are driven through proactive calling and upselling referrals from other sales professionals.
Contributes to the team sales plan by assessing member financial needs and providing medium to high complexity product and service solutions, including credit and investment advice. Recognizes and acts on referral and sales opportunities and maintains relationships with business partners to maximize opportunities.
Major Responsibilities
* Grow and maintain the business and community portfolio.
* Investigate and analyze requests for products from various sources, including individual and commercial accounts, non-member entities, associations, co-operatives, and not-for-profit organizations.
* Manage relationships with commercial accounts, co-operatives, and not-for-profit organizations.
* Meet sales targets by delivering products and services aligned with member needs.
* Proactively promote and deliver a full range of banking products and services.
* Participate actively in branch meetings, huddles, initiatives, and campaigns.
* Use effective sales interviewing skills to uncover long-term financial needs.
* Provide financial advice for moderate solutions using financial calculators.
* Refer high-value relationships to internal and external partners.
* Maintain up-to-date knowledge of all products and procedural changes.
* Apply risk-based pricing models and rational pricing discretion.
* Utilize sales and service tools to support member interactions.
* Develop and implement a proactive member call plan.
* Follow through on self-generated sales, retention leads, and referrals.
* Identify personal development opportunities and participate in coaching sessions.
* Comply with anti-money laundering guidelines.
* Perform other duties as assigned.
* Meet contact and sales objectives as per the sales plan.
* Satisfy members' short and long-term financial needs.
* Note any exceptions to policy when recommending credit approval.
Qualifications
Education / Certification / Experience
* Post-secondary education with 3 years of related experience in a financial institution or equivalent combination.
* Proven sales track record.
* Experience in providing credit solutions.
Knowledge / Skills
* Above-average analytical, interpersonal, business knowledge, and mathematical skills.
* Knowledge of investment, lending, and mortgage products to analyze needs and explain features.
* Proficiency in computer applications such as Excel and Word.
* Strong communication skills for effective member interviewing.
* Problem-solving skills to resolve complex issues.
* Negotiation skills for member solutions and sales.
About Alterna Savings
Alterna Savings and Credit Union Limited has been serving communities for over 115 years, offering financial services that transform lives and give back to the community. It comprises Alterna Savings, Credit Union Limited, and its subsidiary, Alterna Bank.
As the first full-service, member-owned cooperative outside Quebec, Alterna serves over 210,000 members through more than 40 branches across Ontario, along with call center and digital channels. Members benefit from online brokerage and investment services.
Working at Alterna
Our corporate culture emphasizes Integrity, Respect, and Collaboration, focusing on the financial wellbeing of employees, members, and customers. This commitment has earned us multiple employer awards, including the National Capital Region's Top Employers for eight consecutive years.
* While we appreciate all applications, priority will be given to candidates who most closely meet the outlined qualifications and skills.
* Alterna complies with the Ontarians with Disabilities Act. Please contact our Recruitment Team for accommodations if needed.
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