Service Operations Manager – HVAC
Location: Dartford
Salary: £50K–65k + 26 Hols, Pension
Service Operations Manager, required to lead a small team of Service Coordinators and oversee HVAC service operations across the UK.
The opportunity is working with a well-regarded manufacturer and contractor who has a strong presence in the delivery of HVAC systems and service solutions globally.
This role is a growth role that focuses on delivering a strong customer service experience, meeting key performance targets, and ensuring efficient scheduling, reporting, and workflow management.
We’re seeking someone ideally from a Service industry across Engineering/ HVAC/ Mechanical related services, ideally in a Service Manager, Operations Manager, Senior Service Coordinator/ Manager or Helpdesk Manager position.
Key Responsibilities
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Lead and support a team of Service Coordinators
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Manage service operations from order entry to invoicing
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Drive KPI performance, SLA compliance and backlog management
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Oversee maintenance scheduling and engineer reporting
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Handle customer issues and produce regular performance reports
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Work closely with Sales, Operations and Technical teams
Package
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£50K-£65K
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26 days holiday
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Life assurance and sick pay
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Ongoing training, development and career progression