Commercial Vehicle Workshop Controller at Peoples Automotive Group - Falkirk
At Peoples we believe in putting people first, whether that is our customers or our employees. As a Company we want to be the go-to servicing specialist for Ford and Maxus in Scotland. Our customers are at the heart of everything we do, we want to exceed our customers’ expectations and to do this we need everyone in our business to play a pivotal role in delivering the absolute best level of service.
We are looking for an enthusiastic and experienced Workshop Controller to join our high volume Falkirk Commercial Vehicle Department. This is a fast paced role where no two days are the same and it is a role which requires excellent organisational and communication skills as well as a strong focus on attention to detail. The role will be pivotal in supporting the Service Manager to ensure the profitable, efficient and effective running of the Falkirk Service Department, resulting in the highest quality of work and service for customers.
Responsibilities
* To distribute and control the issue of work to Technicians to maximise quality and overall efficiency.
* To support in the achievement of budget performance for the department by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
* Regular review of upcoming workloads, ensuring all work is completed timely and accurate, managing the customer’s expectations at all times.
* To assist management in implementing and maintaining effective processes to achieve the highest possible CVP levels in excess of the manufacturer national average.
* To report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome and the customer is kept informed where delays result.
* To ensure all work is carried out with due regard to health, safety and welfare of both colleagues and customers.
* Familiarisation of Ford Motor Company & Maxus Bulletins relating to technical and warranty procedures.
* Dealing with customer complaints as required.
What You’ll Have
* A minimum of 3 years’ experience of working within a busy Service Department is essential.
* Experience in a high volume dealership is desirable but not essential
* You must have mechanical awareness and understanding of vans and parts.
* Have good attention to detail.
* Committed to delivering a high level of customer service.
Hours
Your normal hours of work will be to cover the Service Department Opening hours of 7.30am and 6.00pm along with a Saturday rota basis.
Rewards And Benefits
* Fantastic rates of pay dependant on experience
* Generous bonus and profit share scheme
* Regular overtime available for those who like to keep busy
* Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
* Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
* Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits
* 30 days annual leave, including Bank Holidays
* Instant membership to our dedicated Employee Assistance Programme
At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.
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