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About the Role
As part of the Resorts leadership team, it will be your responsibility to manage both your internal teams and external service providers to ensure planned and reactive works are completed to the highest standards. Covering all facilities at the resort including all entertainment venues, pools, restaurants, rides, and landscape areas. This role requires co-ordination and control to deliver a prompt, efficient and high-quality service. Ensuring the resort complies with all current statutory legislation, whilst actively looking to implement processes and procedures to help make improvements where necessary.
You should be a real advocate for your team’s fulfilment at work, ensuring that you are having regular 's and PDP discussions to support their development and career with Butlin’s. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced Head of Facilities or Senior Facilities Manager with an excellent operational knowledge in hard facilities management across a range of specialisms. Credible background in a similar M&E infrastructure environment leading large teams that can deal with the day-to-day running of a busy resort. You should have the ability to lead, motivate and engage your team, even at periods of high demand. You will also have the ability to manage multiple priorities and adapt quickly to changing requirements. With a mixture of permanent team and contractors, it's all about delivering excellent standards. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
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