Job Description
**Location:** Ellesmere Port
**Company:** New Directions Education Recruitment Agency
**Position Type:** Full-Time, Permanent
**Hours:** Monday to Friday, 7:30 AM – 4:30 PM (Flexible during school holidays)
Are you a graduate looking to take the next step in your career?
Do you have knowledge of the Education sector, a good understanding of compliance and excellent telephone manner and can give great customer service to our candidates, schools and colleges?
Are you looking to join the education recruitment agency and work your way up?
Then I would love to hear from you, please apply today!
**About Us:**
New Directions is a dedicated recruitment agency specializing in the education sector. We pride ourselves on providing exceptional service to our clients and candidates alike. We are currently seeking a motivated and skilled Customer Services Executive to join our dynamic team in Ellesmere Port.
**Key Responsibilities:**
– Support candidates through a high-compliance recruitment process, ensuring all necessary documentation is collected and verified.
– Assist with the DBS (Disclosure and Barring Service) process, ensuring candidates understand requirements and timelines.
– Manage reference checks efficiently, following up as needed to secure timely responses.
– Verify candidate entitlements to work, maintaining compliance with legal requirements.
– Utilize IT systems and tools effectively to manage candidate information and track process progress.
– Communicate with candidates and clients professionally and courteously, showcasing a pleasant telephone manner.
– Contribute to a positive team environment, demonstrating flexibility and adaptability in your approach to work.
**Key Requirements:**
– Proven experience supporting individuals through a compliance-driven process, preferably within recruitment or HR.
– Familiarity with the DBS process and reference chasing is highly desirable.
– Strong understanding of entitlements to work regulations.
– Excellent IT skills, comfortable using various software and online tools.
– Professional and friendly telephone communication skills.
– Ability to work flexibly, especially during school holidays, adapting to varying workloads and schedules.
**What We Offer:**
– A supportive and friendly work environment.
– Opportunities for professional development and training.
– A relaxed approach during school holidays, acknowledging the educational focus of our recruitment.
If you are passionate about customer service and have the relevant experience to thrive in this role, we would love to hear from you! Please submit your CV and a cover letter outlining your suitability for the position.
**New Directions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
What New Directions Education Ltd offers:
1. A dedicated and expert Account Manager
2. Regular and varied supply work
3. Competitive rates of pay
4. Potential long-term teaching roles
5. Full compliance with the Agency Workers Regulation (AWR)
6. A network of branches across the UK
7. Preferred supplier to more than 20 boroughs across the UK
8. Recommend-a-friend scheme
9. Respected reputation across the education and recruitment industry
We are fully committed to the protection of children and vulnerable adults. All applicants must undertake a full enhanced DBS (formerly CRB) check.
Please select Apply Now to enquire about this job vacancy with New Directions Education Ltd, Wirral branch.
New Directions Education Ltd is acting as an Employment Agency in relation to this vacancy.