Support Manager
?? Norwich, Norfolk
?? £60,000 per year (depending on experience)
?? Monthly Car Allowance + Excellent PRP
?? Permanent | Full-time | Salaried
?? Sponsorship is not available you must have the right to work in the UK
?? Closing date: 17/10/2025
About the Role:
You will need to be a dedicated and experienced Support Manager to oversee the operations and ensure the highest standards of care across our various care homes. As a Support Manager, you will be responsible for maintaining regulatory compliance, implementing policies and procedures, and supporting and mentoring staff to deliver outstanding care to our residents.
Key Duties & Responsibilities:
* Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with our client values.
* Recruit, train, and mentor care home managers and staff, fostering a positive and supportive work environment.
* Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
* Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
* Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
* Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
* Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes.
Skills & Attributes:
* NMC registered nurse with relevant post-registration experience.
* Proven experience in managing a care home or similar healthcare setting.
* Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
* Excellent leadership and management skills, with the ability to inspire and motivate a team.
* Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
* Knowledge of best practices in quality care and environment for elderly residents.
* Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
* £60,000 annual salary (depending on experience)
* Excellent PRP (performance-related pay)
* Monthly car allowance
* 25 days annual leave + bank holidays
* Comprehensive induction and ongoing leadership training
* Employee Assistance Programme
* Blue Light Card Scheme reimbursed enrolment fee
* Full DBS paid for
?? To apply, please email your CV to
?? Or call 01206 584170 (Option 2) for further information
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