TLB Medicals is a medical reporting organisation with over 10 years of experience in providing high-quality medical reports. We are looking for an ambitious, well organised, and driven individual to join our team at TLB Medicals. Role Overview The Debt Collection Advisor will be responsible for managing overdue accounts, engaging with clients and patients in a professional and empathetic manner, and working towards agreed collection targets. You will ensure debts are recovered promptly, while maintaining strong relationships and adhering to regulatory and company policies. Key Responsibilities Manage a portfolio of overdue accounts, ensuring timely and efficient debt recovery. Contact clients/customers via phone, email, and written correspondence regarding outstanding balances. Negotiate and agree payment arrangements in line with company policies. Maintain accurate and up-to-date records of all communications and account activity. Escalate cases where necessary to senior management or external partners. Provide excellent customer service, treating clients with sensitivity and professionalism. Contribute to team targets and departmental KPIs Skills & Experience Required Previous experience in debt collection (preferred, but not essential — full training will be provided). Good communication skills, with the ability to listen and speak clearly and professionally. Comfortable having constructive conversations and finding positive solutions with clients. Strong organisational skills and attention to detail. Able to work well on your own initiative as well as part of a team. Confident using IT systems, including Microsoft Office and CRM tools. Benefits: Additional leave Company pension Free parking On-site parking Work Location: In person