Roles and Responsibilities
* Order Processing and Fulfilment
o Enter and process customer orders accurately and efficiently.
o Pick and pack orders to ensure correct items are dispatched and delivered on time.
o Maintain packaging standards to avoid damage during delivery.
* Administrative Support
o Manage the diary and scheduling of appointments.
o Handle phone calls and prioritize tasks based on urgency.
o Perform general administrative tasks to support business operations.
* Reporting and Documentation
o Record and track the number of parcels dispatched.
o Maintain accurate sales figures and share reports with your supervisor.
o Document daily activities to ensure transparency and operational efficiency.
* Stock and Project Assistance (Potential Scope)
o Support with stock management and inventory control.
o Assist with special projects as needed.
Expectations
* Punctuality and Reliability
o Arrive on time and adhere to your agreed schedule.
o Maintain consistency and dependability in task completion.
* Quality of Work
o Perform all tasks to the best of your ability, with attention to accuracy and efficiency.
o Ensure high standards of order fulfilment and administrative support.
* Independence and Accountability
o Build trust to work unattended by demonstrating competence and responsibility.
o Provide regular updates and communicate proactively with your supervisor.
* Continuous Learning
o Commit to out-of-work learning to enhance your skills in relevant software, including:
o Zoho CRM: Customer relationships and sales
o Xero: Accounting and order management
o Zoho Desk: Project and task management (soon to be implemented)
This role offers opportunities for growth and increased responsibility within the company. We look forward to working with a dedicated and proactive individual who thrives in a dynamic environment.
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