Customer Service Advisor | Mozillion
Location: Full-time, office‑based role at Mozillion, Chester, CH1
Mozillion is one of the UK’s fastest growing mobile operators and retailers; award‑winning, featured on TV and rated ‘Excellent’ for service by our customers. If your customer service is also excellent, we want to hear from you!
As Customer Service Advisor at Mozillion, you’ll be responsible for communicating directly with our mobile customers, ensuring they are 100% happy with our service and promptly resolving queries and problems.
You’ll be speaking to customers daily through various mediums of contact including live chat, help desk tickets, emails and telephone conversations.
Here’s what you’ll be doing:
* Ensure all customer email, chat and phone enquiries are processed and resolved in a timely manner within Mozillion’s SLAs and customers are regularly kept up to date on all progress.
* Create customer confidence, trust and happiness through professional performance and exceptional commitment to customer care.
* Convey information in a clear, accurate and concise way over the phone, email and live chat.
* Deliver an excellent customer experience whilst handling all customer enquiries and escalating if required to Mozillion senior management.
* Ensure all business procedures, rules and regulatory compliance standards are adhered to.
* Maintain and share a high level of product, brand and Mozillion expertise.
* Update relevant internal systems to maintain an accurate record of actions taken, customer records and customer contact.
* Work efficiently, following Mozillion’s customer service and operational processes.
* Communicate with the wider Mozillion team across customers service, sales, marketing and operations.
You should apply if you:
* Have prior experience within a customer service or retail role (bonus if you have experience in mobile telecoms or broadband).
* Have excellent written and verbal communication skills.
* Maintain a positive and pro‑active attitude with the ability to work under pressure.
* Can efficiently use a computer, including Microsoft Office, to enter data accurately and communicate with colleagues and customers.
* Are capable of ensuring all procedures, rules and regulatory standards are achieved.
* Can work as part of a motivated team, supporting colleagues and our business partners as necessary.
* Are comfortable multitasking and managing priorities.
* Enjoy a fast‑paced working environment.
A bit about Mozillion:
Since 2021, Mozillion has been changing the way people buy and sell phones. We are a mobile provider with great value SIM‑only plans on the UK’s best network, along with mobile phone retail and marketplace divisions for buying and selling new and refurbished phones to both consumers and businesses.
Mozillion has been featured on TV on The Martin Lewis Money Show and Channel 5’s Shop Smart, Save Money, BBC radio and with numerous features in national press and online publications, including tech magazines.
Schedule:
* Full time, permanent role (37.5 hours a week, 5 days a week).
* Usual opening hours: 8.30am – 8pm Monday‑Friday and 10am – 5pm on the weekends.
* Work variable weekly shift patterns within these hours with the rota being confirmed each month.
Salary and benefits:
* £24,000 – £25,000 per year + commission opportunities.
* Employee discount on mobile phones and tablets.
* Employee discount on SIM‑only plan.
* An extra day off on your birthday.
* Genuine career progression opportunities with a tailored development plan.
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