Overview
Join to apply for the Field Applications Specialist role at Beckman Coulter Diagnostics.
Beckman Coulter Diagnostics, part of Danaher’s operating companies, designs diagnostic solutions used in hospitals, reference and research laboratories, and physician offices worldwide. We enable clinicians to deliver the best possible patient care with improved efficiency and confidence.
This role is based in the United Kingdom within the United Kingdom and Ireland team. It is a hybrid role with visits to customer sites across the UK&I and potential travel outside of the region.
In this role, you will have the opportunity to
* Deliver expert application support for Haematology and/or Blood Banking solutions, ensuring customers achieve optimal use of their systems in line with laboratory and clinical needs.
* Provide on-site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
* Support product installations and implementations, working with Field Service Engineers, Project Managers, and other stakeholders to ensure successful go-lives.
* Act as the primary technical contact for customers, addressing application-related issues, escalating when necessary, and maintaining proactive communication.
* Collaborate with sales and service teams to identify opportunities, support product demonstrations, and drive customer satisfaction and retention.
* Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.
Who you are (Qualifications and experience)
* Education: Bachelor’s degree in Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential). 4 years of experience in a clinical laboratory, diagnostics, or medical device environment, ideally with exposure to application support, system implementation, or customer training.
* Technical knowledge: Strong understanding of laboratory workflows, diagnostic applications, and instrument connectivity, with practical troubleshooting skills.
* Customer focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
* Problem solving: Ability to analyze technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
* Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide applications expertise.
Travel, license & physical/environment requirements
* Driving license
* Ability to travel up to 80%
Nice to have
* Previous experience in healthcare or diagnostics with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.
* Experience contributing to complex projects (instrument installations, workflow optimizations, cross-functional collaborations) and the ability to work independently or as part of a team.
* Creative and innovative mindset, with the ability to think outside the box to address customer needs.
* Flexibility in location; ideally based within the Reading, United Kingdom region to enable regular customer site visits and travel.
For more information, visit www.danaher.com.
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