Job description
We are recruiting for a Deputy Branch Manager for our busy Belfast branch.
JOB SUMMARY
The role of the Deputy Manager is to support the Registered Manager and Area Service Managers.
DUTIES AND RESPONSIBILITIES
Management of all aspects of company activity within agreed policies and procedures
Ensure a quality of service to all Service Users
Ensure that all standards of the Regulation and Quality Improvement Authority are met
To hold the on-call phone on a rota basis
Work within GDPR legislation
OTHER DUTIES
1. To hold regular reviews and negotiations with Care Managers for all packages of care to be delivered
2. To hold regular reviews and negotiations with Trust contracts departments
3. To actively participate in all user group forums to keep abreast of changing trends in the delivery of care
4. To encourage the development of Area Service Managers to further enhance the growth of the company
5. To establish and maintain dialogue with key personnel in local NHS Trusts
PERSONNEL AND TRAINING
6. To ensure all staff are motivated and directed in the performance of their duties
7. To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel Practices are adhered to
8. To regularly appraise and assess standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances
9. To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate
10. To ensure effective recruitment is implemented in all areas to meet quality standards of performance
11. To liaise closely with Human Resources Manager in all aspects of personnel and recruitment
12. To ensure all new starts receive effective induction in all areas of their job and legislative requirements
QUALITY
13. To ensure that company meets all Regulation and Quality Improvement Authority standards
14. To ensure all staff adhere to company policies and procedures
The successful applicant will be expected to be flexible and to work within other locations/branches when required, to meet the needs of the business
Essential
ESSENTIAL CRITERIA The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below. ATTRIBUTES ESSENTIAL METHOD OF ASSESSMENT QUALIFICATIONS and TRAINING QCF Level 3 or above in Health and Social Care
2 years’ experience in Domiciliary Care at Area Service Manager level or above
Shortlisting by application form REGISTRATION NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registeredInterview REQUIREMENTS Enhanced AccessNI
Right to work in UK
Must hold on-call phone on a rota basis
Interview
Desirable
DESIRABLE CRITERIA These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted. ATTRIBUTES DESIRABLE METHOD OF ASSESSMENT EXPERIENCE
Managerial experience in a domiciliary care agency
Shortlisting by application form EDUCATION Minimum of QCF Level 5 in Health and Social Care
Shortlisting by application form
Where educational/professional qualifications form part of the criteria you will be required, if shortlisted for interview, to produce original certificates issued by the appropriate authority. Only those certificates relevant to the shortlisting criteria should be produced. If educational certificates are not available an original letter and photocopy of same detailing examination results from your school or college will be accepted as an alternative
If successful you will be required to produce documentary evidence that you are legally entitled to live and work in the United Kingdom. This documentation can be a P45, payslip, national insurance card or a birth certificate confirming birth in the United Kingdom or Republic of Ireland. Failure to produce evidence will result in a non-appointment.
Where a post involves working in regulated activity with vulnerable groups, post holders will be required to have an Enhanced AccessNI and register with NISCC (Northern Ireland Social Care Council) or NMC (Nursing Midwifery Council)