Employer description:
Kelvin TOP-SET is an employee-owned, globally recognised leader in providing incident investigation, root cause analysis, and training solutions to industries such as oil and gas, manufacturing, transport, maritime and more. With a commitment to excellence and innovation, we are dedicated to nurturing talent and providing opportunities for growth and development within our organisation.
Overview:
Kelvin TOP-SET is excited to offer a Modern Apprenticeship opportunity for an individual interested in pursuing a career in IT support. You will embark on a comprehensive training program designed to equip you with the skills and knowledge needed to excel in the field of IT support, with a focus on leveraging Office 365 technologies. This position offers hands-on experience, mentorship, and the opportunity to kick-start your career working with a small but mighty team.
Responsibilities:
1. Provide first-line technical support to internal users and associates, assisting with hardware, software, and network-related issues
2. Learn and apply troubleshooting techniques to diagnose and resolve IT problems efficiently
3. Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment
4. Collaborate with the IT team to ensure the smooth operation of IT systems and infrastructure
5. Gain exposure to Office 36...