Better places, thriving communities.
Job Title: Campus Safety Ambassador - Reception
Location: London South Bank University (Southwark)
Reports To: Deputy Workplace Manager
Contract Type: Full-time, Permanent
Hours: 11:00 – 20:00 40hrs per week
Pay rate: £13.85
Job Purpose
To provide a visible, approachable, and professional presence across LSBU campus, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross-trained in both security and Guest Services (GS) responsibilities, acting as the first point of contact and support for all campus users. Campus Safety Ambassadors are a dedicated team across the LSBU campus to provide resilience across all roles and teams with a detailed orientated approach.
Key Responsibilities
1. Student and Visitor Experience
2. Confident and competent user of the LSBU Visitor management & pass system.
3. Act as the face of LSBU, delivering a friendly and professional welcome at all times.
4. Provide directions, information, and support to students, staff, and visitors.
5. Promote and assist with the use of the SafeZone app and other campus safety tools.
6. Support LSBU events such as Welcome Week, graduations, and open days.
Security and Safety
7. Respond to and coordinate First Aid or Security incidents
8. Comply with legal obligations and safety requirements of the role
9. To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
10. Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
11. Conduct regular patrols of campus buildings and grounds, including student residences.
12. Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.
13. Control access to buildings and car parks, ensuring only authorised personnel enter.
14. Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
15. Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.
16. To protect the customer's property, people, and assets
17. To immediately report any systems malfunctions
Guest Services
18. Operate reception desks, manage visitor sign-ins, and issue passes.
19. To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them.
20. Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
21. To be highly visible, always available and the “go to” person for queries
22. Answer switchboard calls and direct queries appropriately.
23. Provide first aid and mental health first aid support as required.
24. Ensure reception areas are tidy, professional, and welcoming.
Safeguarding and Welfare
25. Actively engage with students to identify and support those in distress.
26. Report safeguarding concerns and support LSBU's Student Services team.
27. Undergo regular training in mental health awareness, Prevent, and cultural competency.
Operational Support
28. Regular checks of buildings, ensuring all kit is functional, and logging work orders as required.
29. To setup working areas as intended and functional, to ensure colleagues, students and visitors are setup for success and can be productive whilst on site.
30. Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.
31. Proactively log work orders
32. Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
33. Participate in emergency response drills and contribute to business continuity planning.
34. Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
35. Administrative tasks and ad hoc reporting
36. Creating, updating, and displaying signage as required
37. To escalate any feedback relating to the service provided by the service team
38. To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
39. Provide ad hoc cover and support to other work areas and teams
40. Complete any reasonable management request or task
Person Specification
Essential
41. SIA Door Supervisor Licence (or willingness to obtain)
42. Experience in a customer-facing or security role
43. Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
44. Immaculate grooming and personal presentation.
45. Flexible, agile, and adaptable
46. Ability to remain calm and professional in challenging situations
47. Commitment to equality, diversity, and inclusion
48. Essential to be able to process large volume of queries across multiple platforms
49. Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Desirable
50. First Aid and Mental Health First Aid certification
51. Familiarity with incident reporting systems (e.g., OSHENS, ISARR)
Training and Development
52. Cross-training in security and Guest Services.
53. Access to customer and student experience training.
54. Access to Mitie's “I Am Mitie” and “Leave it to Me” customer service programmes.
55. Ongoing professional development and career progression opportunities.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .