Customer Success Executive
* Plymouth, Devon
* Up to c£30,000 per year
* Plus excellent company benefits package (including 25 days holiday plus Bank Holidays, Pension, Life Insurance, etc.
The Opportunity:
My client working within the technology sector are currently looking to recruit for a Customer Success Executive on a permanent basis where you will bring both your energy and your enthusiasm to the role.
With the natural ability to quickly establish a rapport with your customer stakeholders and support sustaining long-term, positive relationships with customers whilst exploring opportunities to extend service offerings provided.
The role requires a candidate who is driven, solution focussed, who can collaborate with internal and external stakeholders, and who has a proven track record of working within a fast-paced environment whilst setting goals and achieving high results.
The successful candidate should have strong interpersonal skills, whilst not a technical role, the Customer Success Executive will be expected to develop and maintain a strong technical understanding of the products and services.
Skills and Experience:
* Build and maintain strong, positive relationships with clients assigned to you.
* Ensure that all clients receive services that are within their budget and meet their needs. Discover and up-sell/cross-sell opportunities to extend service offerings to clients.
* Remain diligent and ensure all contracts are renewed upon expiration.
* Visit and host clients in order to form a close bond and foster a “can do” attitude (this includes out-of-hours events).
* Generate progress reports for clients, the Customer Success Manager and other senior staff.
* Work closely with the Sales Team and liaise with the Technical Team on behalf of the client.
* Develop and maintain a sound technical understanding of products and services the company offers.
* Undertake training and to assist in training other or new members of staff as required.
* Work in accordance with all company procedures and guidelines.
Please contact John here at ISR to learn more about our exciting client based in Plymouth and their ongoing growth plans??